Privacy Policy
Last updated: December 2024
1. Introduction
First Roll ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our welding optimization service.
2. Information We Collect
2.1 Personal Information
When you create an account or use our services, we may collect:
- Name and email address
- Account credentials
- Billing information (processed securely by Stripe)
- Company name (optional)
2.2 Technical Data
We automatically collect certain information when you use our service:
- IP address and browser type
- Device information
- Usage data and analytics (with your consent)
- Cookies and similar technologies
2.3 Uploaded Content
When you use our drawing analysis service, we process the fabrication drawings you upload. These files are:
- Transmitted securely to our analysis servers
- Processed to generate weld sequence optimization results
- Not shared with third parties
- Retained according to your subscription plan's history settings
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our welding optimization service
- Process your drawing analyses and deliver results
- Manage your account and subscription
- Process payments through our secure payment provider (Stripe)
- Send important service notifications
- Improve our AI algorithms and service quality
- Respond to your inquiries and support requests
- Comply with legal obligations
4. Cookies and Analytics
We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through our cookie consent banner.
4.1 Essential Cookies
Required for the website to function properly (authentication, security). These cannot be disabled.
4.2 Analytics Cookies
With your consent, we may use Google Analytics to understand how visitors use our site. You can opt out at any time through the cookie settings.
5. Data Sharing and Third Parties
We do not sell your personal information. We may share data with:
- Stripe: For secure payment processing
- Supabase: For secure data storage and authentication
- Google Analytics: For website analytics (with your consent)
- Legal authorities: When required by law
6. Data Security
We implement industry-standard security measures including encryption in transit (TLS/SSL), secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights (GDPR)
If you are in the European Economic Area, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise these rights, contact us at privacy@firstroll.ai
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Analysis history is retained based on your subscription plan. You can request deletion of your account and associated data at any time.
9. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@firstroll.ai